Replacement and Refunds Policy
Incorrect deliveries or damaged products
In the event we delivered incorrect product to you or the product you received contained a manufacturing defect or was damaged when you received it, we will gladly replace it for you or offer you a full refund or store credit after we receive the incorrect or damaged product back from you. To request a replacement for incorrect and damaged items please contact us via email within 7 days from the date of receipt of the product.
All replacement requests must be sent to [email protected] along with the following information: your full name, delivery address, email address, and order number. You will be required to return the incorrect or damaged product you wish to replace or return to our returns address within the above mentioned timeline after you receive confirmation from us.
Please note that you can only return products for replacement or refund if the following conditions are met:
● Product must be purchased from our online store located at www.tirestickers.com.au;
● Return request must be made within seven days from the time of delivery;
● In case of defective or damaged items, the defect or damage was not caused by you after taking delivery of the Product;
● Return shipment must be securely packaged to prevent any damage to the product during shipping;
Please note that we reserve the right to refuse replacement or accept any returns if the above requirements are not satisfied.
In case of incorrect deliveries, we will cover two-way shipping fees to enable you to return the product back to us for no additional cost to you.
We will not offer full refunds or replacements if the item is damaged as a result of you not following the product care instructions.
We offer a 7 day exchange period for stock designs in white colour of our Permanent Rubber Raised Lettering products. Peel and Stick orders are non refundable due to their short shelf life. A 15% restocking fee will apply to eligible returns.
Tirestickers Australia is NOT responsible for orders of incorrectly sized decals, customers must verify letter height and cannot solely depend on Tirestickers recommendations by either a customer service representative or the Decal Height Calculator. The end user must measure their existing tyres to check whether their ordered decal height is suitable.
In the event a product is sent via UPS and is lost during transit or the product you received contains any manufacturing defect, we will refund, replace or issue a store credit for such faulty or lost product to you. Please note that in the case of lost packages sent via UPS, we will only issue the refund, replacement or store credit after receipt of the UPS “lost package” acknowledgment claim. Please note that Standard orders via USPS do not qualify for lost package refunds.
We do not offer any refunds for Custom designs however we may issue a store credit to Customers under certain circumstances in our sole discretion. Please note that Customer will bear any additional shipping costs incurred in redelivery of Custom Designs.
Where you qualify for a full or partial refund, we will process the refund within 14 days of the receipt of the returned product. All refunds are processed using the same payment method that you used to purchase the product and made to the person who made the original payment. As we rely upon our Payment Processor to process refunds, we cannot offer you any guarantees as to the exact date and time for refunds reaching your account.
You have the right to cancel your order for any brand name designs anytime before we dispatch the order. To exercise your right to cancel, please contact us at [email protected] by using the word “Cancellation” in the subject line. We do not accept cancellation requests for Custom design orders. The Company reserves the right to cancel any order at any time after the occurrence of any of the following:
● the products ordered being unavailable for any reason; or
● the Customer is in breach of any provisions of these terms;
● We cease our business operation for any reason